What Responsible Gaming Means at GreatPH
Responsible gaming means treating online gaming exactly for what it is — entertainment. Like watching a film or eating out, gaming on GreatPH costs money and should be budgeted accordingly. No game on GreatPH guarantees a win, and the house always has a statistical edge in the long run. That's the honest reality.
At GreatPH, we actively support players in staying aware of how they engage with the platform. The tools built into your account settings aren't just there for legal compliance — we want players across Manila, Cebu, Davao, and everywhere else in the Philippines to genuinely enjoy gaming without it becoming a burden.
Responsible gaming is a shared responsibility. GreatPH provides the tools and the information; you, as the player, apply them. If you ever feel that gaming is negatively affecting your finances, relationships, or mental health, the steps on this page can help.
Set a Budget Before You Start
Decide on a maximum amount you are comfortable losing before each session. Stick to it regardless of whether you are winning or losing. Never increase your budget mid-session to chase losses.
Limit Your Session Time
Set a time limit for each gaming session. Extended sessions impair judgment and make it easier to overspend. Take regular breaks — even five minutes away from the screen helps reset your perspective.
Play for Fun, Not to Earn
Online gaming is entertainment. Approaching it as an income source or financial strategy leads to poor decisions and financial stress. If the enjoyment is gone, stop playing.
Never Chase Losses
Losses in online gaming are a normal part of the experience. Trying to recover losses by betting more is one of the most common ways gaming becomes harmful. Accept losses as the cost of entertainment and stop when your budget is used.
Responsible Gaming Tools on GreatPH
All registered GreatPH players have access to the following account management tools. They're available through your account settings and can be activated at any time.
Deposit Limits
Set a maximum deposit amount per day, week, or month in Philippine Peso. Once a limit is set, it takes effect immediately. Increasing an existing limit requires a cooling-off period before it becomes active.
Session Time Limits
Set a maximum duration for individual gaming sessions. When your session limit is reached, you'll receive a notification and can choose to end the session. This helps prevent extended play driven by momentum rather than intention.
Reality Check Reminders
Enable periodic pop-up notifications that show you how long you've been playing and a summary of your wagering activity. These reminders help you stay aware of time and spending without interrupting gameplay unnecessarily.
Cooling-Off Period
Request a temporary break from the platform — 24 hours, 48 hours, or up to 7 days. During a cooling-off period, you cannot log in, deposit, or place wagers. Your account remains intact and you can return when the period ends.
Self-Exclusion
If you need a longer break, request self-exclusion for an extended period or permanently. During self-exclusion, all access to your account is suspended and deposits are blocked. This option is for players who want a firm commitment to stop gaming.
Account Activity History
Review your full deposit, withdrawal, and wagering history at any time through your GreatPH account. Keeping an eye on your transaction history is one of the simplest habits for staying in control of your gaming spend.
To access these tools, log in to your GreatPH account and navigate to account settings. If you cannot find a specific tool or need help activating it, contact our support team at [email protected].
Recognising Problem Gaming
Problem gaming doesn't usually appear overnight. It tends to build gradually. Being honest with yourself about the following warning signs is the first step toward getting control back:
If two or more of these apply to you regularly, it may be worth taking a break and speaking with someone. Reaching out is a sign of strength, not weakness. Contact our support team at [email protected] to activate self-exclusion or request account closure.
Using the Self-Exclusion Process
Log in to Your GreatPH Account
Access your account through the GreatPH website or mobile app using your registered Philippine mobile number and password.
Go to Account Settings
Navigate to the Responsible Gaming section in your account settings. All limit-setting and exclusion tools are grouped there for easy access.
Choose Your Option
Select a deposit limit, session limit, cooling-off period, or full self-exclusion depending on what you need. Each option takes effect based on the period you select.
Confirm and Stay Committed
Once confirmed, self-exclusion is binding. GreatPH will not allow logins or deposits during the exclusion period. If you need help through the process, email [email protected] for direct assistance.
Contact Support Directly
If you are not able to access your account settings or prefer to request a break via email, simply write to our support team with your account details and the type of restriction you want applied.
[email protected]If Someone You Know Needs Help
Problem gaming affects more than just the person playing. If a family member or someone close to you in the Philippines shows signs of harmful gambling behaviour, here is how you can help.
Have an Honest Conversation
Choose a calm moment to speak privately. Express concern without accusations — focus on what you've observed and how it's affecting you. Avoid ultimatums in the first conversation; listening matters more than persuading.
Encourage Professional Support
Suggest speaking to a mental health professional or counsellor. In the Philippines, the National Center for Mental Health (NCMH) provides accessible services. Local community health centres in Manila, Cebu, and Davao also offer counselling.
Request Account Action
If you have evidence that an account holder cannot control their gaming and you are acting in their interest, contact GreatPH support at [email protected]. We will review the situation and apply protective restrictions where appropriate.
Take Care of Yourself Too
Supporting someone with a gaming problem is emotionally draining. Seek support from community groups or counsellors for family members of people affected by problem gambling. You cannot help effectively if you are not looking after your own wellbeing.